Multifactor Authentication (MFA)

Enabling MFA

To set up Multifactor Authentication (MFA), navigate to Administration > Account Settings and check the box in the MFA Configuration section:

Once enabled, all users will be prompted to set up MFA the next time they log in.

Users will need an Authenticator app on their mobile device (free in the Apple App Store and Google Play Store). Popular apps include Microsoft Authenticator or Google Authenticator. 

First Time Setup

The first time users log in, they'll be prompted to scan a QR code using the authenticator app.

Note: Use the authenticator app's scan option to scan the QR code, not your phone's camera.

After scanning, the authenticator app will display a 6-digit code. Enter the code into the field and click Verify Code.

Logging in

After the first time setup has been completed, users will be asked to enter the current 6-digit code displayed in their authenticator app. Codes typically refresh every 30 seconds. Simply open the authenticator app and enter the current code to log in.

Resetting a user

If a user has a new phone, wants to switch to a different authenticator app, or is having another related issue, admins can reset the user's MFA status. This will display the setup QR code again next time the user logs in. To reset a user, navigate to Administration > Manage Users and click the X next to "Enabled" in the MFA Status column next to the user.