VOIP

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How does Blitz work with my VOIP and how do I set it up?
Why is nothing happening when I click on a highlighted phone number for Click to Call?
Why is someone else's phone ringing when I use Click to Call?
Why am I getting signed out of Blitz after a screen pop on an inbound call?

Why is nothing happening when I click on a highlighted phone number for Click to Call?

1. If you're using Lightspeed, go to Administration > Account Settings and confirm that the server is correct. If you are unsure what your server is, you can contact Lightspeed and they will provide this information.
2. Go to the My Preferences (Hover over your name at the top right of Blitz and click "My Preferences") tab in the menu, and check your VOIP Settings to confirm they are correct.

 
Why is someone else's phone ringing when I use Click to Call?

This is because you have someone else's VOIP information in your settings. To fix this, go to the My Preferences (Hover over your name at the top right of Blitz and click "My Preferences") tab and enter your information in the VOIP Settings section.

Why am I getting signed out of Blitz after a screen pop on an inbound call?

This is generally because you are logged into Blitz under a different browser than your default browser. To fix this, either:

• Use Blitz under your default browser
• Change your default browser to match what you are logging into Blitz with